A.I. agents run in Digital Operator on the emails you assign in Fleet Emails. When an agent drafts a reply, it waits for your check before anything is sent. Watch the interactive guide above for a click-by-click walkthrough.
At a glance
Where to find it: Digital Operator in the left menu.
Who it is for: Anyone who reviews A.I. agent work in Digital Operator.
You will need: At least one email assigned to an A.I. agent.
You will learn: How to find a drafted reply, approve it and look it up afterwards.
Part 1: Approve a reply
Click Digital Operator in the left menu.
Click the agent filter and select the agent whose replies you want to check.
Click the status filter and select Pending Approval to see replies waiting for your check.
Check the recipient in the To field. Click To and add the recipient if needed.
Click Approve & Send to send the reply.
Part 2: See sent replies
Click the status filter and select Completed to see sent replies.
Click a task to see the sent reply.
Task statuses
Each task moves through these statuses.
Status | Meaning |
Queued | Waiting for the agent to start |
In Progress | The agent is working |
Pending Approval | A reply is drafted and waits for you |
Completed | The reply is approved and sent |
Failed | The agent could not finish |
Tips
Start the day here: Filter by Pending Approval each morning so no reply waits too long.
Check the recipient: Always review the To field before you approve.
FAQ
Which agents can I filter by?
All Agents, Claims & Rebill Agent, CP & Voyage Operations Agent, Tank Cleaning Agent, Vessel Intelligence Agent and Voyage Monitoring Agent.
Where can I see replies I already sent?
Set the status filter to Completed and click a task.
Need more help?
Click the chat icon at the bottom right of GeoOne to message GeoOne Support.