A missed speed-up, heating or deviation is money the owner never recovers. The Claims & Rebill Agent reads charterer emails, flags rebillable events, drafts a statement of facts request to the Master and keeps the claim open until you resolve it. Watch the interactive guide above for a click-by-click walkthrough.
At a glance
Where to find it: Fleet Emails (assign the agent), then Digital Operator (review and resolve).
Who it is for: Operators and claims teams who track rebillable events.
You will need: The charterer's instruction email in Fleet Emails, the charter party speed, and the Master's email address.
You will learn: How to run the agent, request a statement of facts and resolve the claim.
Steps
Follow these five steps.
Run the agent. Click Assign to choose an A.I. agent, then click Trigger Agent.
Review the task. Click Digital Operator in the left menu to review the task.
Confirm the speed. Click Save to confirm the CP Speed from the charter party. The agent flags a Speed-Up event for your review.
Request the facts. Click Approve & Send to send the statement of facts request to the Master.
Resolve the claim. Select Rebillable to resolve the claim. Your reason is saved with the claim.
Resolution options
Choose the option that matches the event.
Option | When to use it |
Rebillable | The event can be claimed. The claim is marked Rebillable |
Non-Rebillable | The event cannot be claimed. Enter the reason |
Tips
Read the Reasoning panel: The flag marks the item that needs your review.
Give a clear reason: Resolve each claim with a reason so the history is saved with the claim.
Try it first: Send a charterer's speed-up instruction to the fleet mailbox. In Fleet Emails, click New Email, enter the vessel name in the Subject, add the instruction and click Send. Then open your mailbox tab to find it.
FAQ
What if the event cannot be claimed?
When you click Resolve, select Non-Rebillable and enter the reason.
Can I correct the CP speed the agent used?
Yes. Click the pencil icon next to CP Speed, enter the speed from the charter party and click Save.
Need more help?
Click the chat icon at the bottom right of GeoOne to message GeoOne Support.