Operational Issue gives you one view of the issues raised across your fleet: which are open, in which categories and how old they are. Watch the interactive guide above for a click-by-click walkthrough.
At a glance
Where to find it: Analytics > Operational Issue in the left menu.
Who it is for: Operations teams and fleet managers who track and follow up on vessel issues.
It answers: Which operational issues are open, in which categories, and how old are they?
Access: Enabled per company. If you do not see it in the Analytics menu, contact your GeoServe account manager.
Quick tour
Follow these four steps to get started.
Click Analytics in the left menu, then click Operational Issue.
Review the open issues on the overview.
Open each tab to look at the issues in a different way (see The tabs below).
Narrow the results with the filter bar at the top, if you need to.
The tabs
Each tab shows the same issues in a different way.
Tab | What it shows | Use it to |
Category | Issues grouped by category | Find the type of issue that comes up most often |
Trends | How operational issues change over time | See whether issues are rising or falling |
Table | The issues in a detailed, row-by-row list | Get the details of each issue |
Filters
Use the filter bar at the top to narrow the dashboard.
Status: Set to OPEN by default.
Issue: Category Group > Category, Priority.
Vessel and place: Vessel Type, Port.
When: Date. On the Table tab you can also filter by Days Since Created and Days Since Modified.
A few things to know about how filters behave:
No Apply button: Filters apply when you close a dropdown, press Enter, or pause for about 1.5 seconds.
Clear All: Click it to go back to the default view, which shows open issues.
Shared across tabs: Most filters carry over, so you choose once and switch tabs.
Tips
Find the common issues: Use Category to find the type of issue that comes up most often.
Get the details: Use Table when you need the details of each issue.
Export your view: Most tables have an Export button that downloads an Excel file with your current filters applied.
FAQ
How do I see only open issues?
The Status filter is set to OPEN by default. If you changed it, click Clear All to go back to open issues.
I cannot see Operational Issue in the Analytics menu. Why?
Dashboards are enabled per company. Contact your GeoServe account manager to ask about adding it.
Where is the Apply button?
There is none. Filters apply automatically when you close a dropdown, press Enter, or pause for about 1.5 seconds.
Need more help?
Click the chat icon at the bottom right of GeoOne to message GeoOne Support.